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Translation Services. Standards

ISO 17100:2015

 

ISO 17100:2015 is an international standard for translation services, which provides requirements for the core processes, resources, and other aspects necessary for delivering a quality translation service.

 UNDERSTANDING ISO 17100:2015 REQUIREMENTS

 Core Components:

• Human Resources:
  • Qualifications and Competencies: Translators, revisers, and reviewers must have appropriate qualifications, typically a degree in translation or related field, and proven experience.
  • Continuous Professional Development (CPD): Ensure ongoing training and development for staff.
• Technical Resources:

• • Translation Technology: Utilize appropriate tools such as CAT (Computer-Assisted Translation) tools, terminology databases, and project management software.
• Pre-production Processes:

• • Client Agreement: Clearly define and document the scope of the translation project, including deliverables, timelines, and specific client requirements.
  • Project Preparation: Analyze the source text, prepare glossaries, and set up translation memories.
• Production Processes:
  • Translation Process: Follow a structured approach to translation, ensuring consistency and accuracy.
  • Revision: A second qualified translator must review the translation for accuracy and completeness.
  • Review: Additional quality checks for certain projects, as required by the client or the complexity of the project.
  • Proofreading: Final review for any errors, usually performed after layout/formatting.
• Post-production Processes:
  • Final Verification: Ensure the translated text meets all client requirements and standards.
  • Feedback and Continuous Improvement: Collect and analyze client feedback to continuously improve processes.

DEVELOPING A COMPLIANT PROCESS

• Step-by-Step Process:
  • Project Initiation:
    • Receive project request from the client.
    • Conduct a needs analysis to understand the client’s requirements.
    • Provide a detailed quote and get client agreement.
  • Resource Allocation:
    • Assign a project manager (PM) to oversee the project.
    • Select qualified translators, revisers, and proofreaders from a vetted pool.
  • Project Preparation:
    • PM to create a detailed project plan.
    • Prepare and share relevant resources (glossaries, style guides, translation memories).
  • Translation:
    • Translator performs the initial translation, using CAT tools where applicable.
    • Translator self-reviews the translation for initial quality assurance.
  • Revision:
    • A second translator revises the translated text, ensuring accuracy and consistency.
  • Review and Proofreading:
    • Conduct additional reviews if necessary, based on project complexity and client requirements.
    • Final proofreading to catch any remaining errors post-formatting.
  • Final Verification and Delivery:
    • PM verifies the final translation against the project specifications.
    • Deliver the completed translation to the client.
    • Conduct a post-delivery review meeting with the client, if necessary.
  • Feedback and Improvement:
    • Collect client feedback through surveys or direct communication.
    • Analyze feedback and implement improvements in the process.

DOCUMENTATION AND RECORDS

• Maintain Records: Keep comprehensive records of all projects, including client communications, project plans, resource allocations, and final deliverables.
• Quality Management System (QMS): Implement a QMS that complies with ISO 17100, incorporating all documented procedures, templates, and checklists.

TRAINING AND DEVELOPMENT

• Regular training sessions for staff on ISO 17100 requirements.
• Workshops on new translation technologies and methodologies.
• Encourage staff to participate in industry conferences and CPD activities.

INTERNAL AUDITS AND CONTINUOUS IMPROVEMENT

• Conduct regular internal audits to ensure compliance with ISO 17100 standards.
• Use audit findings to drive continuous improvement in processes.

References and Further Reading

For more detailed guidance on ISO 17100:2015, consider the following references:

• ISO 17100:2015 Standard Document: Obtain the official document from the ISO website or authorized distributors.
• Translation Services Quality Assurance: Books and articles on best practices in translation quality assurance.
• ISO 9001 and 17100 Synergies: Explore how general quality management principles can be applied to translation services.
• Industry Associations: Resources and guidelines from professional bodies such as the American Translators Association (ATA) or the European Union of Associations of Translation Companies (EUATC).